Shipping policy

Shipping Policy

Last Updates December 28, 2023

Shipping Charges and Order Processing Time

  • Orders will be delivered via a third party courier company.
  • AED 15 shipping charge applies to all deliveries within the UAE. GCC shipping will vary based on weight and address from AED 25 to AED 100+
  • Orders will be processed within 24 hours.

Delivery Time Expectation

    • UAE
      • 2 to 4 business days.
    • GCC
      • 5 to 9 business days

    Additional Information

    • The customer will receive a payment confirmation e-mail within one working day of the order being placed.
    • A signature is required upon receipt of the shipment.
    • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
    • runners.ae reserves the right to add extra charges to the shipping delivery if the location is in a remote area.
    • If you want to cancel or refund your order, please head to our Contact US page and follow the steps to lodge a request.
    • Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.