Shipping policy

Last updated: November 10, 2026

How we get your order to you, what it costs, and when to expect it.

UAE delivery

2–4 business days

AED 15, or free over AED 200

✓ Free delivery on orders of AED 200 or more

✓ AED 15 on orders under AED 200

✓ Delivered to all seven emirates

GCC delivery

5–9 business days

From AED 25

✓ Rates from AED 25 to AED 100+, based on weight and address

✓ Exact cost shown at checkout

Delivery times are counted from the date your order is dispatched.

How it works

1 You place your orderYou'll get an order confirmation email straight away.
2 We prepare it within 24 hoursYour order is packed and handed to our courier partner. We email you a tracking link as soon as it ships.
3 It arrives at your doorA signature is required on delivery, so please make sure someone is available to receive it.

Shipping rates

UAE, orders of AED 200 or more FREE
UAE, orders under AED 200 AED 15
GCC (based on weight and address) AED 25 – 100+

Deliveries to remote areas may carry an extra charge. If this applies to your order, we'll contact you before it ships.

More details

Delivery estimates

Delivery times are a guide only and start from the date your order is dispatched, not the date it's placed. Business days exclude weekends and public holidays.

Cancelling an order

Cancel free of charge before your order is dispatched by contacting us on WhatsApp or email. Once it has been dispatched, a AED 10 cancellation fee applies. See our Returns & Refunds Policy for details.

Returns and refunds

Changed your mind after delivery? Everything you need is in our Returns & Refunds Policy.

Questions about your delivery? We're here to help.

WhatsApp +971 4 250 0990 info@runners.ae

Have another question? Visit our FAQ