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Shipping Policy

Shipping Policy

Last Updates September 26th,  2020

Shipping Charges and Order Processing Time
  • Orders will be delivered via a third party courier company.
  • AED 15 shipping charge applies to all deliveries within the UAE.
  • No additional charges apply for cash on delivery.
  • Orders will be shipped within 3 to 5 working days.
  • Orders placed after 12 pm or during the weekend will be processed during the next working day.
  • We do not ship to any country other than the UAE.

Additional Information

  • The customer will receive a payment confirmation e-mail within one working day of the order being placed.
  • A signature is required upon receipt of the shipment.
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • runners.ae reserves the right to add extra charges to the shipping delivery if the location is in a remote area.
  • If you want to cancel or refund your order, please head to our Contact Us page and follow the steps to lodge a request.
  • Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the return process.