Frequently Asked Questions

For Flat feet,  we recommend you go for Stability shoes, Linked below is the collection to stability shoes. 

Click here to be taken to our stability shoes collection 

Depending on your foot arch, we recommend different types of running shoes.

Stability shoes are recommended to people with flat feet or low arches. 

Neutral shoes are recommended to people who have high arches. 

You can reach out to us on info@runners.ae to learn more about the type of arch you have. 

You can have the shoe exchanged for another size.

The first exchange and return is free. The subsequent returns and exchanges would require you to pay the shipping charges. AED15.

You can read more about our returns policy here

Yes, We ship all over the UAE including Ruwais. You receive your product(s) within 3-5 working days. If the location of delivery is a little remote, it takes around 4-6 days to get your product.

Read more about our shipping policies here.

Yes, we do have physical stores where you can come in and try out shoes and even have your arch Analyzed!

Click here to find out where our stores are.

We don't offer refunds but what we do offer is online store credit that can be used the next time you make a purchase.

NOTE that the store credit can only be used when making a purchase on runners.ae and not in the physical stores itself. 

You can read our returns policy here 

You can always reach out to us through our live chat or send us an e-mail at info@runners.ae

We will get back to you at the earliest. Make sure you enter the right email address when you ask your queries on live chat. It becomes easier for us  to reach out to you should we have any accidental disconnects!